Purpose of the role To ascertain customers immediate need with regards to customer service and sales. Key Performance Areas Customer interaction through sales & service experience, process adherence and quality. Accounts/short deliveries/ replacements/pick up’s/irate customs/goods return’s/urgent orders Customer assistance with regards to instalment payments, query resolution, order processing, goods returned Cash Management aligned to policies & procedures Daily administration accurate and timeous aligned to company policies and procedures Customer Experience Ensure customers are attended to on entry to show room Ensure there immediate needs are ascertained, and assist accordingly Ensure customers are assisted at self -help kiosks Product and process knowledge retention Ensure that you are up to date with the catalogue and HomeChoice Products Ensure that you are up to date on offers and pricing aligned to catalogue Ensure that your system knowledge with regards to customer sales & service is up to date Visual merchandising & Housekeeping Support Visual Merchandising aligned to VM & Housekeeping protocols Ensure that Housekeeping is a priority and facilitated throughout the working day, at opening, and closing Spot checks on opening times Goods returns & Administration Manage Customer returns administration and stock returns to WFS /GR book audits WFS Feedback Catalogue stock management Ensure Catalogues are always readily available Ensure that you are up to date with Stock volumes advertised & promotions Assessment process completion Ensure that Assessments are documented on customers account. See that assessments are posted and collected timeously. Accounts/short deliveries/replacements/pick up’s/irate customs/goods return’s/urgent orders Assist customers with account queries
Qualifications & Accreditations
Experience & Skills
Attribute & Behaviours
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